FAQs
We are a highly professional organisation where our work, our clients and our reputation are paramount. We are extremely experienced and we provide the best service to meet the needs of our clients. We believe our expertise, experience and customer focus cannot be equalled.
We are a “full service” organisation and specialise in a vast array of investigation fields. For detailed information please refer to “Our Services” on our Website.
Make contact via email or telephone and then come and meet with us.
Yes we are affordable.
The cost depends on the nature of the case. Clients are charged an hourly rate and investigations are tailored to keep within monetary budgets set by the client.
We are very cost effective, without diluting the quality of any investigation.
In consultation with you we will gain a clear understanding of your requirements and any budgetary restrictions.
We will then provide you with a cost estimate determined by how best to achieve required results at the lowest possible cost.
We will provide you with a signed Service Agreement detailing costs.
If you are a large business or legal firm we will accept your instructions and invoice you upon the completion of the investigation.
If you are a small business or individual we will require a part payment prior to commencing inquiries and will invoice you for the remainder of monies upon completion of the investigation.
Often where you are quoted a low price, so is the quality of service. Pace Henley Investigation Services guarantees non equalled expert professional service.
This depends on the nature of the case however be assured our resources are directed to complete the investigation in a very timely manner.
Yes. Our private investigators are extremely helpful in this area. Several of our investigators including Brad Pace (Director of Pace Henley) are very experienced ex serving members of the WA Police Service Major Fraud Squad.
Yes. Our investigators are very experienced in conducting all manners of commercial type investigations. We can save you time and money by assisting you in the event you also need to obtain the services of a lawyer.
The use of our private investigators will speed up the process. We will provide a complete investigation package to the police. This makes their job far easier and more time efficient. They will act on your complaint quicker.
Yes. For any potential litigation type matter we prefer to take instructions direct from your solicitor. The two main reasons for this are –
- To ensure a streamlined relevant investigation
- To protect the information/evidence obtained, through legal professional privilege.
Yes. All of our investigators are highly skilled/experienced and are fully licenced. Unlike many other investigation firms our investigators have not just completed investigation type training courses. Instead, all of our personnel are either experienced ex-police detectives or commercial investigators who have conducted all types of major and minor investigations in a wide range of industries throughout their entire working lives.
Yes. All inquiries conducted by Pace Henley Investigation Services are strictly confidential. Unless ordered to do so by a court we will not divulge your identity or personal information and/or the subject investigation to any third party.
We will provide you with a signed Service Agreement guaranteeing confidentiality.
No. At no time do our investigators engage in any activity which contravenes any local, state or federal laws.
Yes. Surveillance is a very useful investigative tool in many areas. Our success rate utilising surveillance is very high
